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Swatpro NHS Success!


The South West Association of Training Providers (Swatpro) have been successful in the national procurement for a suitably qualified apprenticeship training organisation to adapt the Customer Service Practitioner (L2) standard to reflect the business and operational needs of health and social care, whilst fulfilling all the requirements of the Standard.

The removal of the Business Administration level 2 framework which was used extensively by the NHS has driven HHE to seek an alternative that meets their requirements but still within an approved apprenticeship Standard.

The HHE tender required a NHS specific Level 2 Customer Service Practitioner apprenticeship standard that will cover the wide range of administration and patient facing roles in the NHS.

The tender process was launched in July with the winning organisations notified today 10th August.

With vast experience of working with the NHS delivering over 350 apprenticeships in Clinical Health and Business Administration, Swatpro are ideally placed to deliver this standard for the NHS across the whole South West.

Swatpro NHS Success!