Hospitality Manager
This apprenticeship is for people entering or working in hospitality management positions, with the responsibility for delivering a positive experience to customers that will encourage repeat custom and loyalty to the brand/business.
Duration: 12-15 months
Location: Southwest
ApprenticeshipLevel: Level 44
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Overview of the Role
This apprenticeship is for people entering or working in hospitality management positions, with the responsibility for delivering a positive experience to customers that will encourage repeat custom and loyalty to the brand/business.
Details of the Standard
Hospitality Managers may be working in a range of diverse and different settings for example bars, restaurant, cafes, conference centres, banqueting venues, hotels, contract caterers, quick service restaurant, branded coffee or sandwich shops. All managers will be expected to have the necessary skills, knowledge and competencies to be able to manage staff, maximise revenue, ensure that legislation and in-house standards are adhered to and provide efficient and consistent service and products.
Entry Requirements
Employers will set their own entry requirements, but individuals should have had supervisory responsibility in order to start on this apprenticeship.
English and Maths
Achieved Level 2 Functional Skills in English and Maths.
Curriculum Overview
The apprentice will cover four core modules: People, Customers, Business and Leadership. Apprentices will then be able to choose the module relevant to their area of specialism. Specialisms include: Food and Beverage Management, Housekeeping Management, Front Office Management, Revenue Management, Conference and Events Management, Hospitality Outlet Management, Kitchen Management and Multi-functional Management. Each module is divided into knowledge, skills and behaviour.
Delivery & Readiness
Onboarding includes initial and detailed assessment with sector specialist. regular meetings are flexible and delivered through blended learning approaches, via a mix of face to face and remote delivery. With tri party progress reviews (learner, employer & tutor) and Tri party gateway review prior to end assessment.
Summary of End-Point-Assessment
On-demand test, a business project and a professional discussion.
EPA cost: £1,080 Innovate
EPA window: 2 months
Grades available: Fail, Pass, Distinction
Progression
LV5 Operations manager