Hospitality Team Member (F&B)
Carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.
Duration: 12-13 months
Location: Southwest
ApprenticeshipLevel: Level 22
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Overview of the Role
- Food and Beverage - Carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.
Details of the Standard
Food and beverage team members assemble and serve a range of food and beverages to customers, ensuring a seamless and quality customer experience. General duties include making beverages, such as cocktails, coffees and other drinks, serving food and beverages, managing bookings, greeting and serving customers, promoting items, managing groups of customers, taking payments and resolving any issues or complaints. In a restaurant, for example, food and beverage team members would be expected to perform a variety of daily activities, such as monitoring and managing customers to ensure customer needs are met, waiting tables, serving beverages and assisting customers, communicating efficiently and effectively and creating a positive and comfortable environment. Food and beverage team members would clean and sanitise work areas, utensils and equipment and make sure seating areas were cleared and ready for new customers. Team members are responsible for presenting promotions to customers and upselling items. Team members are expected to monitor and replenish stock front of house.
Entry Requirements
Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter-personal skills, experience of working with customers in some capacity.
English and Maths
Achieved level 1 in English and maths (optional for 19+, please see funding rules).
Curriculum Overview
Modules covering KSB's for - Assemble and serve food and beverages - Sales and customer experience - Communication - Health & Safety - Equipment & Technology - Transactions and payments - Teamwork - Professional standards - Issues & complaints - Stock control - Personal development - Sustainability - Legislation - Wider industry.
Delivery & Readiness
Onboarding includes initial and detailed assessment with sector specialist. regular meetings are flexible and delivered through blended learning approaches, via a mix of face to face and remote delivery. With tri party progress reviews (learner, employer & tutor) and Tri party gateway review prior to end assessment.
Summary of End-Point-Assessment
Observation with questions and interview underpinned by a portfolio of evidence.
EPA cost: Face-to-face assessment fee = £780 Highfield
EPA re-sit cost: Face-to-face assessment fee= £259 Highfield
EPA window: 3 months
Grades available: Fail, Pass, Distinction
Progression
LV 3 Hospitality Supervisor, Lv2 Production Chef