Apprentice Receptionist/Administration Assistant
What will the apprentice be doing?
To provide general assistance in a busy NHS GP practice in Plymouth. You will assist patients in a professional and courteous manner whilst undertaking a variety of administrative duties. The duties and responsibilities of this role may be subject to change depending on the needs of the practice, but include:
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Processing requests for appointments, domiciliary visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Processing registration and de-registration of patients
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with waste to agreed protocols
What training will the apprentice take and what qualification will the apprentice get at the end?
Apprenticeship Training Provided by Assessor at Swatpro, every 4 weeks. In house training for the job role provided by employer.
What is the expected career progression after this apprenticeship?
Possible permanent role